Shipping & returns

Shipping:

We offer free shipping on all orders.  We process orders in 24-48 hours after order, Monday through Friday. Orders received on Saturday or Sunday will be shipped the following Monday.  Items are shipped from Florida and will arrive 2-5 days after shipping for most locations in the continental US.  Locations on the east coast will arrive faster than locations on the west coast.  Allow 7-10 days for Alaska and Hawaii shipping,  6-10 days for US Protectorate shipping, and 7-14 days for APO/FPO addresses.  Please keep these time frames in mind if ordering for delivery by a specific date.

 
All continental US orders are shipped via either USPS Priority or UPS Ground.  Alaska and Hawaii orders, US Territory orders, and APO/FPO orders are shipped via USPS. 
 
Returns:
 
We will gladly accept the return of all unworn items within 30 days of delivery.  

In order to receive a full refund,  items must be returned within 30 days of the return authorization and:

* Returned in the new and unworn condition.  Shoes may be tried on for size and comfort in an indoor setting, preferably on carpet.   Please make sure the shoes fit properly and are comfortable before wearing them outside.  Merchandise that shows signs of normal wear and tear or that are damaged due to excessive wear and tear are not eligible for return.

* Returned in its original and undamaged packaging, including packaging materials and tags. Shoes and sandals received in boxes must be returned in the original box.  Boxes should be placed inside another box or wrapped in shipping paper for return.  Shoes that are returned without the original box will not be accepted for return.  Shoe boxes that have been taped or have shipping labels and postage affixed to the box will be charged a $10 restocking fee.  

Return items to:
Comfy Soles
13740 Beach Blvd.
Suite 404
Jacksonville, FL 32224